We hope you are very happy with the item(s) you purchase. If for some reason your item arrives damaged we would be happy to send you another item at no additional cost, once

the insurance claim is complete. We take the utmost care in packaging the goods, and only use reliable, professional carriers. Nevertheless, you must

examine goods on arrival before signing for them.

Goods must be moved carefully from packaging as the we accepts no liability for any damage incurred to the artwork during unpackaging. An artwork will not be shipped if the

condition is not as dictated by Katiyana Nova.

We will refund the full purchase price of any goods which are delivered in a damaged or faulty condition (other than due to failure to follow instructions or misuse). Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability). If a

product is damaged, please contact us at once and no later than 3 days of receipt.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if

the problem is due to normal wear and tear. 

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The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective,

original paintings, framed prints, commissions, custom or personalised orders cannot be returned.

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In particular circumstances, a partial refund or full refund may be provided

solely on the discretion of the artist.