Shipping & Returns

Shipping Policy

Original Paintings

Shipping of original art paintings on canvas or paper is always Free of Charge unless the

client has special requests. Paintings will be carefully wrapped in a secure

box and shipped registered. 

Once purchased processing times are between 3-5 business days before shipping. It usually takes an additional 5-7 working days to receive the artwork. 

Original Art Premium Prints

Shipping of original art premium prints is Free using our Standard service USPS First

Class Mail (2 - 7 days). Additional delivery service we use is USPS

Priority Mail (1 - 3 days). Price is between $10.95 and $39.95 depending on

weight and size of artworks.

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Once purchased processing times are between 3-5 business days before shipping. 

Shipping Internationally

Worldwide shipping is available upon request. 

For unframed premium art prints shipping is $19.95 (5 - 15 days). For framed premium

art prints and original paintings prices depend on size, weight

and destination.

Any import charges are the responsibility of the buyer.

Please send an email to "hello@katiyananova.com" to arrange international

shipping or get more information.

PickUp for Original Paintings

PickUp from Houston, Texas is available for original paintings only

and upon request and availability.

Please follow the instructions at checkout. Make sure that you leave

good e-mail address or phone number so I can contact you in

order to arrange convenient time for pick-up.

Returns Policy

We hope you are very happy with the item(s) you purchase. If for some reason your item arrives damaged we would be happy to send you another item at no additional cost, once

the insurance claim is complete. We take the utmost care in packaging the goods, and only use reliable, professional carriers. Nevertheless, you must

examine goods on arrival before signing for them.

 

Goods must be moved carefully from packaging as the we accepts no liability for any damage incurred to the artwork during unpackaging. An artwork will not be shipped if the

condition is not as dictated by Katiyana Nova.

 

We will refund the full purchase price of any goods which are delivered in a damaged or faulty condition (other than due to failure to follow instructions or misuse). Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability). If a

product is damaged, please contact us at once and no later than 3 days of receipt.

 

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if

the problem is due to normal wear and tear. 

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective,

original paintings, framed prints, commissions, custom or personalised orders cannot be returned.

In particular circumstances, a partial refund or full refund may be provided

solely on the discretion of the artist.

Cancellations Policy

You may cancel an order within 3 hours of purchase. Please send an email to "support@katiyananova.com" for any additional questions.

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Katiyana NOVA LLC | Contemporary Art | All Rights Reserved 2020

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